Cavezzana S.r.l. ("Cavezzana", "we", "us", or "our"), with registered office at Via della Spiga 14, 20121 Milan, Italy, is committed to protecting the personal information of our clients and website visitors. This Privacy Policy describes how we collect, use, and protect your data.
1. Data Controller
The data controller is Cavezzana S.r.l., VAT IT04821930963. For all privacy matters, contact our Data Protection Officer at: privacy@cavezzana.com
2. Information We Collect
We collect personal data you provide when making appointments, purchases, or enquiries, including:
- Name, title, and contact details (email, phone, address)
- Payment and billing information (processed via certified PCI-compliant providers)
- Style preferences, measurements, and fitting notes (for bespoke clients)
- Purchase history and communications with our client relations team
- Website usage data (via cookies — see our Cookie Policy)
3. Legal Basis and Purpose (GDPR — EU 2016/679)
We process your personal data on the following bases: performance of a contract (processing orders and appointments); legitimate interests (improving our services and preventing fraud); and explicit consent where required (newsletter subscription, marketing communications).
4. How We Use Your Information
- To process orders, appointments, and after-sales service requests
- To personalise your experience and maintain our client records
- To send you information about new collections and events (with consent)
- To comply with Italian and EU legal and fiscal obligations
- To protect against fraud and ensure the security of our systems
5. Data Sharing
We do not sell or rent your personal data. We may share information with: shipping and logistics partners, payment processors, our international boutique network (for cross-location client service), and Italian and EU regulatory authorities as required by law.
6. Data Retention
Client records are retained for a minimum of 10 years as required by Italian fiscal law. Marketing consent data is retained until withdrawal. Website analytics data is anonymised after 26 months.
7. Your Rights
Under GDPR, you have the right to: access, rectify, or erase your personal data; restrict or object to processing; data portability; and to withdraw consent at any time without affecting the lawfulness of prior processing. To exercise any right, write to privacy@cavezzana.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.
8. International Transfers
Where client data is transferred outside the EEA (for example to our Dubai or New York boutiques), such transfers are protected by Standard Contractual Clauses approved by the European Commission.
9. Cookies
Our website uses essential and analytical cookies. You can manage your cookie preferences at any time via our Cookie Preference Centre. For full details, see our Cookie Policy.
10. Contact
For any privacy-related questions, contact our DPO at: privacy@cavezzana.com — Cavezzana S.r.l., Via della Spiga 14, 20121 Milano MI, Italy.